Job Description

Job Opportunity: Customer Service Representatives for Patient Support

Shifts Available:

8:00 AM - 4:30 PM EST (hybrid after training)
8:30 AM - 5:00 PM EST (hybrid after training)
9:30 AM - 6:00 PM EST (hybrid after training)
10:00 AM - 6:30 PM EST (hybrid after training)
11:30 AM - 8 PM (remote after training)

Do you excel in a call center environment? LHH Recruitment Solutions is seeking dedicated and detail-oriented Patient Support Representatives for a confidential client in Louisville, KY. This role is pivotal in providing exceptional customer service and support to patients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

Inbound Support: Handle a high volume of incoming calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.
Outbound Support: Manage outbound calls for prescription refills, coordinating with doctors' offices, and handling electronic patient cues and lab calls.
Call Handling: Maintain a KPI of 12 calls per hour or more, with an average of 5 minutes per call for system setup and note-taking.
Secondary Tasks: Utilize downtime between calls for additional tasks as assigned.
Training: Receive comprehensive training on proprietary systems as well as Salesforce and Prime.

Qualifications:

Prior, recent call center experience is required.
Strong communication skills and a customer-centric approach.
Ability to manage multiple tasks and prioritize effectively.
Familiarity with CRM systems, particularly Salesforce, is a plus.
Previous experience in a call center or healthcare-related role is preferred.

Why Apply?

Flexible shift options to accommodate various schedules.
Opportunity to work a hybrid role after training.
Join a supportive team dedicated to making a difference in patients' lives.

If you are passionate about providing top-notch customer service and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Job Tags

Hourly pay, Remote job, Flexible hours, Shift work,

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