Job Description

Why Choose RKL?

RKL offers a comprehensive benefits package as well as an ability to work with your day to day life. This includes:

• Hybrid working environment
• Full medical, dental, and vision coverage
• Commitment to work life balance
• Investment and complete buy-in to your career progress, through trainings, mentorships and advancement
• Certification reimbursement
• 401(k) match

Who We Are and What We Do

We are RKL, a leading advisory firm that helps organizations and their leaders take on everyday challenges and opportunities while preparing them for whatever comes next in their business.

RKL aspires to be a collaborative organization working for the collective success and benefit of one another, our clients and our communities.

About the Position

The IT Support Associate’s primary responsibility is to ensure proper computer operation in

order for end users to accomplish business tasks. This includes receiving, prioritizing,

documenting, and actively resolving end-user support requests, and escalation of incidents

when considered appropriate and necessary to maintain service level expectations.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware via ServiceNow Ticket system
• Train computer users as needed
• Assist in troubleshooting and problem solving in a timely manner
• Maintain daily performance of computers and follow up with users and team members to ensure issues have been resolved
• Track, manage and document incoming support tickets in ServiceNow platform
• Maintain user satisfaction with their IT work environment
• Maintain front-end IT infrastructure (work stations, printers, Cisco phone system, etc) and their reliability
• Local order management of IT equipment and consumables
• Develop in-depth product knowledge in order to resolve customer questions and issues
• Follow standard Service Desk operating procedures
• End-user account maintenance, including , ongoing maintenance and deletion
• Other duties as assigned

This position prefers a candidate with an Associates or Bachelors degree in Computer Science, Management Information Systems, or equivalent experience within a technical support function. We are open to entry level candidates who have experience working at their college’s helpdesk, internship experience, or other similar experiences.

If you are passionate about the work you do and want to join an amazing team that will invest in your future, we want you here ! For more information regarding our open position and the services we provide, visit our website at

RKL is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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