Job Description

Lead Patient Care Coordinator
Salaried – Full Time
Reports to: Director of Revenue Cycle Management

Location: Corporate Office NR Hills

About R3 Wound Care & Hyperbarics

R3 Wound Care & Hyperbarics (R3) is an innovative and patient-focused provider of advanced wound care and hyperbaric treatment across the Dallas-Fort Worth (DFW) metroplex, Houston, and San Antonio. As we continue to grow, we are enhancing our clinical delivery platform to improve access, outcomes, and patient experience. Our culture is rooted in collaboration, high standards, and a shared mission of healing. Every team member plays a critical role in ensuring our patients receive exceptional care and support.

Position Summary

The Lead Patient Care Coordinator (Lead PCC) serves as the senior representative of the Patient Care Coordinator team at the clinic level. This individual supports the daily administrative and patient-facing operations while also mentoring and guiding fellow PCCs. The Lead PCC ensures exceptional service delivery, oversees patient scheduling and referral management workflows, and assists leadership in maintaining efficient front-office operations.

This role requires a balance of operational precision, patient service excellence, and team coordination. The Lead PCC will be expected to lead by example, assist with onboarding and training new PCCs, and act as a liaison between clinical and administrative teams. Strong communication, organizational skills, and a passion for leadership are essential.

Key Responsibilities

• Leadership & Coordination
• Serves as the lead for all Patient Care Coordinators in the company.
• Mentor, train, and provide real-time support to PCCs to ensure consistency and quality.
• Act as first-line escalation point for scheduling or patient concerns.
• Ensure adherence to company protocols and standards across front-office functions.
• Onboarding, training, and upskilling of all PCCs.

• Referral & Insurance Management
• Has oversight for referrals from various channels, ensuring timeliness and accuracy.
• Assists in the verification of insurance benefits, obtain prior authorizations, and secure PCP referrals as needed.
• Helps to clearly communicate financial responsibilities and referral details to patients as needed.
• Administrative Operations
• Ensures accurate patient registration and updates in the EHR.
• Verifies documentation in both the EHR and CRM systems.
• Track referral metrics and assist in preparing reports or dashboards.
• Collaboration & Continuous Improvement
• Identify inefficiencies in processes and suggest workflow improvements.
• Collaborate cross-functionally with clinical and operational teams to streamline care delivery.
• Champion R3 values and culture in daily operations and team interactions.
• Performance Annual Review (SME)

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