Patient Service Representative *Onsite Job at IronRod Health, Santa Clara, CA

K2R0WEUxQXlSZFdIL2V2UmJ4NW5yL05UTkE9PQ==
  • IronRod Health
  • Santa Clara, CA

Job Description

About IronRod Health

IronRod Health is an innovative healthcare services company that delivers premium cardiac device services via remote monitoring, in-clinic follow-ups, and hospital services. Our mission is to deliver premium care with efficient, timely service that improves patient outcomes while reducing costs and risk for physicians, hospitals, and cardiac device companies. We are a young, rapidly growing company, offering exciting career opportunities, with competitive pay and benefits. We are building a championship team and are looking for people willing to put in the hard work it takes to deliver success. To learn more about the company visit

*This role is onsite.

*Call Center Environment

The Patient Specialist position is responsible for educating patients regarding home monitors and providing on-going support.

The Patient Specialist Responsibilities would include but not limited to:

  • Meet outbound of call volume quota
  • Manage client accounts
  • Comply with HIPAA regulations
  • Accurately log daily activity
  • Provide detailed precise notations of patient conversations
  • Responsible for educating PTs regarding remote monitoring
  • Enrollment of PT information and equipment ordering
  • Technical support knowledge of remote monitors
  • Assist with remote monitor set up and maintaining connection
  • Ability to multitask and provide highest quality of service
  • Discuss general insurance coverage with patients
  • Insurance verification and check benefits

Education, Work Experience and Requirements:

  • Bilingual (Preferred)
  • Professional Communication
  • Proficient in Microsoft Office Tools
  • Minimum of 2 years of customer service and/or sales experience
  • High School Diploma or equivalent

What we offer:

  • Competitive pay, ongoing training opportunities and significant career advancement potential.

PIb06e3eac49e6-30492-37817488

Job Tags

Work experience placement, Remote job,

Similar Jobs

Modern Woodmen of America

Part-Time Administrative Assistant Job at Modern Woodmen of America

 ...meals to those in need and play in dodgeball tournaments; all to raise funds and support our community. You as a part-time Administrative Assistant You are a professional individual who enjoys assisting others. You have a record of excellent customer service and... 

SingleSprout

Associate General Counsel Job at SingleSprout

 ...innovation, impact, and meaningful change? Join a fast-growing health tech company revolutionizing access to mental healthcare across...  ...& family planning support ~ Therapy reimbursement ~ Work-from-home stipend ~ Professional development & training support... 

Insight Global

Business System Analyst Job at Insight Global

We are seeking a proactive and detail-oriented ERP Business Analyst with strong experience in Epicor or similar ERP systems. This role bridges the gap between business needs and technical solutions, ensuring that change requests are effectively translated into actionable...

Insight Global

Electrical Design Engineer Job at Insight Global

 ...engineering/electrical development practices in all regions of work performed by this construction company in adherence to the U.S. Navy, Marine Corps, Air Force and Army surveying , planning and RFP design standards. These individuals will be working on new building construction... 

PAVE Studios

Executive Producer, Crime House Job at PAVE Studios

About PAVE Studios: PAVE Studios is setting the stage for a better way of producing, distributing and consuming the worlds greatest original content, all while empowering creators, simplifying content discovery, and fostering vibrant fan communities. The recently launched...