Site Account Specialist, Scheduling and Cell Logistics Job at ECLARO, Summit, NJ

KzlwUUVGTXdTTm1DLyt6VWJobHJydkZWUEE9PQ==
  • ECLARO
  • Summit, NJ

Job Description

Job Title: Specialist, Scheduling and Cell Logistics

Location: SMW, NJ Tues, Wed., Thursday on-site

Work Schedule: 40 hours a week

Overview:

The Site Account Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS’s commercial autologous cellular immunotherapy products. They will serve as BMS cell therapy treatment center’s main point of contact for patient scheduling.

The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.

  • Position is office-based in Summit, NJ with in-office attendance requiring a minimum of 60% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
  • Position shift time is 8am – 5 pm local.
  • Overtime may occasionally be required as assigned.
  • Holiday support is required as assigned.
  • Travel is possible and will not exceed 10%. International travel will not exceed once per year.

Required Competencies:

  • Education: Bachelor’s degree or 3 years of work experience
  • Experience: Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
  • Knowledge, Skills, and Abilities:
  • Highly self-motivated, self-aware, and professional
  • Able to work independently and in groups
  • Flexible in responding to quickly changing business needs
  • Exceptional customer service orientation
  • Skilled at managing tense situations and de-escalation
  • Eager to work with teams from other regions and cultures
  • Able to share workspace for independent and collaborative work
  • Strong sense of ownership and accountability

Duties and Responsibilities:

  • • Act as primary scheduling point of contact for assigned treatment sites
  • • Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
  • • Troubleshoot and develop plans of action for issues throughout the patient journey
  • • Interact with internal and external stakeholders over the phone and email
  • • Ensure a positive end-to-end customer experience
  • • Execute exception processes such as product returns, product replacements, and out of spec product
  • • Input and maintain transactional data related to patient schedules within BMS’s scheduling system
  • • Train treatment sites on patient scheduling processes as assigned
  • • Document feedback from customers and partners as received
  • • Create and maintain master data in account management system
  • • Actively participate in tactical and other meetings as assigned
  • • Facilitate daily operations activities and meetings including shift turnover on rotating basis
  • • Provide real-time scheduling portal support to external users
  • • Lead meetings with commercial matrix teams
  • • Raise escalations and execute as assigned
  • • Track assigned account health and provide insights into trends
  • • Comply with applicable SOPs, work practices, and other documentation
  • • Establish and maintain a trusted relationship with BMS commercial matrix team and treatment sites as assigned
  • • Accountable for individual performance
  • • Execute project tasks as assigned
  • • Execute working groups tasks as assigned

Job Tags

Holiday work, Work experience placement, Local area, Remote job, Work from home, Flexible hours, Shift work, Rotating shift,

Similar Jobs

Medix™

Production Pharmacist Job at Medix™

 ...Job Description We are seeking a detail-oriented and efficiency-driven Production Pharmacist to join our pharmaceutical operations team. This role is critical to ensuring the safe, accurate, and timely preparation and verification of medications in a high-volume, production... 

Network Adjusters, Inc.

Casualty Claims Insurance Adjuster Job at Network Adjusters, Inc.

 ...Network Adjusters is seeking skilled insurance claims adjusters with experience in General Liability and/or Construction Defect for a third-party liability Construction Defect Claims Adjuster position. Become a part of a dynamic, energetic workforce in which you... 

Fulcrum

Senior Full Stack Engineer - Founding Team Job at Fulcrum

 ...whose wins show up immediately in customer workflows. In-person collaboration. Join a lean, staff-level team (ex-Affirm, Uber, DoorDash, McKinsey) working side-by-side in San Francisco; we believe the best ideas are fostered in an in-person environment. Top-of-... 

Nonotuck Resource Associates, Inc.

Shared Living Provider (New Bedford, MA) Job at Nonotuck Resource Associates, Inc.

 ...Nonotuck is seeking caregivers in New Bedford and the surrounding towns to share their home and life with a person with a disability. The role of the Caregiver/Shared Living Provider is to provide a comfortable and safe home, while helping the person to have a healthy... 

Hawthorne Lane

HR Manager (Mostly Remote; Temporary-to-Hire Opportunity) with Nonprofit focused HR Consulting Firm Job at Hawthorne Lane

 ...A leading HR consulting firm in Washington, D.C., is seeking a temporary-to-hire HR Manager with previous nonprofit experience to support employee relations, leave management, and a multi-state client portfolio. In this role, you will handle complex HR needs, such as balancing...