Job Description

Job Title: Call Center Partnership Manager

Location: Onsite (Chandler & Deer Valley)

Salary: $60-$65K

Position Summary:

The Call Center Manager is responsible for overseeing the daily operations  of the  outbound sales team, focused on achieving sales targets while fostering a motivated and well-equipped team environment. This position necessitates a solid foundation in international call center operations, data analysis, and team management. Key responsibilities include analyzing performance metrics, generating reports, and implementing strategies to enhance sales processes. Candidates should possess a minimum of five years of experience in call center management, with a specific emphasis on the pharmaceutical industry. Strong data analysis skills are essential for effective decision-making and strategic planning in this role.

Key Responsibilities:

- Manage and lead a team of at least 60outbound sales representatives, providing coaching, training, and support to enhance their performance.

- Develop and implement effective sales strategies to achieve and exceed monthly and quarterly sales targets.

- Analyze sales data and performance metrics using MSI reports to identify trends, areas for improvement, and opportunities for growth.

- Create and maintain a positive, motivating work environment that fosters teamwork and encourages employee engagement.

- Monitor call center operations to ensure compliance with company policies and procedures, as well as industry regulations.

- Conduct regular performance evaluations and provide constructive feedback to team members.

- Collaborate with other departments, such as marketing and customer service, to ensure alignment on sales initiatives and customer satisfaction.

- Prepare and present reports on sales performance, team productivity, and operational efficiency to senior management.

- Travel as required to meet with team members, attend training sessions, or participate in industry events.

Qualifications:

- Bachelor’s degree in business administration, Marketing, or a related field.

- Minimum of 5  years of experience in call center management, specifically in outbound sales.

- Proven experience in an international call center environment, with a strong understanding of diverse markets and customer behaviors.

- Proficient in data analysis and reporting, with experience using MSI reports or similar tools.

- Strong leadership skills with the ability to motivate and manage a diverse team effectively.

- Excellent communication and interpersonal skills, with a customer-focused mindset.

- Ability to work under pressure and adapt to changing priorities and demands.

- Willingness to travel as required for team management and training purposes.

What We Offer:

- Competitive salary and performance-based bonuses.

- Comprehensive benefits package, including health, dental, and retirement plans.

- Opportunities for professional development and career advancement.

- A dynamic and supportive work environment.

If you are a results-driven leader with a passion for sales and team management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience.

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