Copier Field Technician Job at Vets Hired, Orange, CA

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  • Vets Hired
  • Orange, CA

Job Description

Position

We are looking for a Copier Field Technician to join our service team in Reno, NV.

Essential Job Duties

  • Routinely demonstrate and foster a helpful and positive work culture

  • Encourage and build positive relationships while communicating effectively with co-workers, customers, and vendors

  • Always conduct oneself in accordance with the company's Code of Conduct

  • Meet or exceed team productivity goals on key performance measurements

  • Meet or exceed inventory integrity goals, including line-item accuracy and dollar value variance

  • Meet or exceed financial targets, including parts cost per call

  • Maintain up-to-date technical knowledge on all products

  • Make recommendations for service training needs

  • Assist the Sales department with product demonstrations as requested

  • Perform service calls on machines appearing on Excessive Activity and 3 and 30 reports

  • Collaborate with other technicians on service calls as needed

  • Service machines for assigned account base, including major and escalated accounts

Qualifications

  • Experience and/or certification with at least one of the following product lines is required: Canon, HP, Lexmark (training on other brands will be provided as needed)

  • Excellent verbal and written communication skills; strong customer service focus

  • Strong relationship management skills with customers, vendors, and internal teams

  • Exceptional mechanical aptitude and proven troubleshooting skills with digital office equipment

  • Effective organizational skills and sound judgment in managing priorities

  • Demonstrated initiative with a proactive approach to problem-solving

  • Strong ethics and ability to collaborate effectively within a team

  • Strong computer literacy; Fiery/controller experience is a plus

  • Self-starter with flexibility to work additional hours as needed during peak periods

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