Customer Success Manager Job at AU10TIX, New York, NY

K2ROUkYxTXpUZENGK2V2UmFoaGxvUFphUGc9PQ==
  • AU10TIX
  • New York, NY

Job Description

Founded in 2002, AU10TIX is the global leader in AI driven identity verification and management, protecting the world’s largest brands against advanced fraud. The company’s future-proof product portfolio helps businesses provide frictionless customer onboarding and verification in 4-8 seconds while staying ahead of emerging threats and evolving regulatory requirements.

We are now on the lookout for a CSM to join our US team.

Responsibilities:

  • As a CSM you will be part of a global team whose mission is to enable our customers prevent fraud more effectively and win customers more efficiently.
  • Be a trusted advisor to our customers by establishing an excellent rapport.
  • Understand the business needs, technical requirements, and processes to deliver value.
  • Collaborate with sales, solution engineer, product and R&D.
  • Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new services.
  • Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.
  • Build and execute an account specific relationship framework inclusive of regularly schedule status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
  • Address customer problems directly, when possible, and educate them on how to do so themselves going forward.

Requirement:

  • 5 years' experience as a Customer Success Manager in B2B companies. Experience in SAAS/product companies.
  • Project management experience with excellent organizational skills.
  • Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes.
  • Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
  • Ability to work independently as well as to operate alongside global teams.
  • Strong analytical and problems solving skills.
  • Strong technical orientation.
  • Bachelor's Degree in exact sciences or engineering fields.
  • Willingness to travel between clients in the US.

Job Tags

Similar Jobs

Universal Perfumes & Cosmetics

TikTok Live Host & Social Media Coordinator Job at Universal Perfumes & Cosmetics

TikTok Live Host & Social Media Coordinator Beauty & Fragrance Location: Hauppauge, NY (In-Person, Full-Time) About Us: Were a leading distributor of designer, niche, and Middle Eastern perfumes and skincare products, with a proven track record of creating viral...

ECLARO

Site Account Specialist, Scheduling and Cell Logistics Job at ECLARO

 ...immunotherapy products. They will serve as BMS cell therapy treatment centers main point of contact for patient scheduling. The primary...  ...experience Experience: Work experience in customer service, call center operations, patient services/navigator, account... 

Beth Israel Lahey Health

Research Flyer Distributor Job at Beth Israel Lahey Health

 ...lives.** Reporting to the Mind Body Research Group, this position is responsible for the safe operation of a vehicle to distribute research flyers across the greater Boston area. Responsibilities also include monitoring/logging posted flyers and maintaining consistent... 

The Borgen Project

Volunteer: Writer/Journalist Internship Job at The Borgen Project

From CNN to The Huffington Post, the world is talking about the innovative movement that is downsizing global poverty. The Borgen Project believes that leaders of the most powerful nations on earth should be doing more to address global poverty. The national campaign is... 

Fourth Floor

Admissions Coordinator Job at Fourth Floor

Our client, a leading mental health facility, is looking for a professional and dependable (temp-to-hire) Admissions Coordinator to support their Nashville, TN team through the weekends (Fri-Mon)! Responsibilities: Accurately translate throughout the admissions...